Refund policy
Refund & Return Policy
Last updated: April 27, 2026
Thank you for shopping with LegendLondon. We are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we’re here to help.
Returns
You have 30 days from the date of delivery to request a return.
To be eligible for a return:
- The item must be unused and in the same condition that you received it
- The item must be in its original packaging
- Proof of purchase (order confirmation or receipt) is required
Non-returnable Items
The following items cannot be returned:
- Gift cards
- Final sale items
- Personalized or custom-made products
How to Start a Return
To initiate a return, please contact us at:
📧 [your email here]
Please include your order number and reason for the return. Once approved, we will provide instructions on how to return your item.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect
- Shipping costs are non-refundable
Refunds
Once your return is received and inspected:
- We will notify you of the approval or rejection of your refund
- If approved, your refund will be processed within 5 business days
- Refunds will be issued to your original payment method
Exchanges
We only replace items if they are defective or damaged.
To request an exchange, please contact us at [your email here].
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and include photos. We will resolve the issue as quickly as possible.
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your credit card company
- Contact your bank
If you still have not received your refund, please contact us.